How to identify a legitimate utility worker at your home or place of business
- Legitimate utility workers for Chattanooga Gas, EPB and Tennessee American Water always will wear a uniform with the company logo.
- Legitimate utility workers will present a photo ID badge.
- Legitimate utility workers drive work vehicles that prominently display the company’s name.
- Contractors working with these utilities will be able to identify themselves with company issued identification. Examples include a magnetic logo on their truck or a special company-issued badge for contractors.
How to identify legitimate request for payment of a bill:
- Field employees with Tennessee American Water, Chattanooga Gas and EPB who are working at a home or business would not ask that a payment be made through them.
- Instead, they would direct customers to the appropriate payment phone number or authorized in-person payment locations.
- Utility worker imposters may use tactics over the phone such as demanding immediate payment or payment via a pre-loaded credit card.
- Customers should also be aware that some scammers are able to change the number on caller ID to appear as a legitimate phone call.
Customers with any doubts of the legitimacy of a worker at their property or from a phone call should contact the appropriate utility as well as local law enforcement.
